What is needed to open a ticket?
Account ID, issue description, and if needed, a screenshot; the work is done in 2 minutes
How lv66 Support Team works
Opening a ticket doesn't just mean waiting; first the system issue is understood, then priority is set, finally a clear answer is sent to you.
4-step progress
Submit, verify, work, solution; the ticket advances in four steps.
Each step gets an update.
120,094 active users
In such a large user base, help can't be organized without tickets.
So the support line is separate.
99.5% uptime
The system is up most of the time.
If you still have questions, a ticket is the
52,314 reviews
Users prefer quick responses and clear explanations.
There is no empty reassurance
670+ headings
With many sections, clearly state the specific issue.
That leads to quick solutions.
Launched in 2022.
The experienced team knows the old questions.
So you don't have to repeat the same thing.
The ticket lifecycle works this way.
If someone from Dhaka writes during the night shift, that message goes into the queue, and the system quickly places it on the priority queue.
1. Submit a ticket
Describe the problem, screenshot and time and send.
2. Shortlisting and
The message is topic-based, and the necessary information is checked.
3. The team starts work
The support agent identifies the main issue from your message.
4. The solution is sent
The answer, instructions or next steps come together.
If more information is needed for the same problem, they follow up again; now see the priority levels.
lv66 Help has three priority levels.
Not all tickets go together; the one blocking login goes first; small questions come later.
Urgent
If not logged in or incorrect information is shown, this level is
Usually the first look is here.
General
Questions about navigation, rules or settings are here.
Not slowly, but organized.
Data-driven
Payment information, help center, and guide questions go to this group.
Clear language works best here.
Now see where to submit tickets; there is an important link first.
Contact information and submission area.
Many people log in earlier at Help Center Some open tickets after looking. Newcomers Guide Read and identify the problem
Online Ticket
Send the most organized description of the problem, and keep the tracking number.
Account Support
If login, password or security issues, this channel is most effective.
Local information
If you write questions about bKash, Nagad, or Rocket, Dhaka-based team quickly checks
Three simple questions about tickets
How fast does the answer
Time varies by issue type; urgent matters are prioritized, general questions go later
Where to write bKash or Nagad questions?
Enter the payment name, time, and amount in BDT so the team can quickly match
If more details are needed FAQ page Check once, if the problem persists, write directly to lv66 Support team